Messaging settings in Pole Studio Manager allow you to set up automated emails. Below are the common setting used for Pole & Aerial studios. Change these settings as fit your business.

Blue highlight – indicates this is a very important setting to consider

Global Settings – Messaging Tab

Admin Notifications

• Notification Email – email for admin or leave blank if you don’t want emails sent.
• Email account registration notification – Yes
• Email class registration notification – No
• Email new payment notification – No
• Email new purchase notification – No
• Email new group class note notification – No

Client Notifications

Create what you want this message to say in “messaging” and set as a template then it will be available for you to select here. If you want to send a different email for specific types of memberships that is what “special category” means below. There are currently two “special categories” for late cancel and no show emails so if a membership has a differently policy for those types of cancellations you can have a different email.

• Email account registration notification – Yes
• Registration notification message template – template from “Messaging”
• Email class registration notification – Yes
• Email drop class notification – Yes
• Email new payment notifications – Yes
• Special Member Category – select membership category
• Special Member Category 2 – select different membership category
• Message for “late cancel” Lesson statue – select message template
• Message for “late cancel” lesson status (special category) – select message template
• Message for “late cancel” lesson statue (special category 2) – select message template
• Message for “no show” Lesson statue – select message template
• Message for “no show” lesson status (special category) – select message template
• Message for “no show” lesson statue (special category 2) – select message template

Contact Us

• Show Contact Us Section – Yes
• Contact Us Email – enter email you want students to see
• Contact us Message Subject – enter what you want subject line to read for these

Emailer

Set this section up with the help of tech support so your email functionality works!!!