FAQ

Questions studio owners ask us most.

Pricing, the free demo, classes and levels, memberships, waivers and switching systems. Can’t find your answer? Email info@polestudiomanager.com.

Pricing & demo

How much does Pole Studio Manager cost?

$80 a month for your first location, and $40 a month for each additional location. There’s no long-term contract.

Is there a free trial?

Yes. The free 30-day demo gives you your own demo studio with sample data. No credit card is required.

Are students or classes limited?

No. Students and classes are unlimited.

Are there any other costs?

Card processing fees are paid to your payment processor. Some optional services, such as text messaging, use your own provider account. We’ll go through these during your demo.

Classes & levels

Can PSM handle different disciplines and levels?

Yes. Organize classes with your own levels, programs, locations and rooms, whether that’s pole, aerial, circus, flexibility, conditioning or workshops.

Can I require prerequisites for advanced classes?

Yes. Qualification rules can require students to complete named classes before they can register. You can also use invitation-only and membership-based registration.

Can I limit a class to the number of poles or rigging points?

Yes. Each class has its own capacity, and waitlists can be turned on for classes that fill.

Can I run courses and terms as well as drop-ins?

Yes. PSM supports single classes, multi-session enrollments, private lessons, parties, special events and room bookings.

Can I schedule more than one instructor per class?

Yes. Classes can have a main instructor and supporting instructors, which is useful for spotters and assistants.

Booking & waivers

Can students book and pay online?

Yes. The online client portal lets students view eligible classes, register and make purchases or payments, based on your studio settings.

Does PSM support waitlists?

Yes. Waitlists can be turned on for classes where capacity is limited.

Can PSM collect signed waivers?

Yes. Online signed waivers are included, so students sign as part of registration and the agreement is saved to their profile.

Does it work on phones?

Yes. Students can book from their phone, and instructors can check rosters on theirs.

Memberships & payments

Can I sell memberships and class packs?

Yes. Create recurring memberships, packs, passes and other sales items, and connect them to the classes and services they cover.

Does PSM support recurring payments?

Yes. Recurring and scheduled payment tools handle ongoing memberships and payment schedules.

Can I offer payment plans?

Yes. Payment plans can be created for eligible purchases, including at online checkout.

Can I sell products and gift cards?

Yes. Products, inventory and gift cards are included.

Setup & support

Can staff have different access levels?

Yes. Admin, instructor and student portals are included, and you can set permission levels so each person sees what their role needs.

Can PSM support multiple locations?

Yes. Classes and schedules can be organized across several locations. Each additional location is $40 a month.

Can you help me switch from another system?

Yes. We’ll help you plan your setup and bring over your existing student list.

What support is available?

Support by phone, email or screen share. Contact us to arrange a time that suits you.

What should I look at in the demo?

Start with classes, levels and prerequisites. Then look at memberships, online registration, student profiles, payments and the settings that control your studio.

Still deciding? Take it for a spin.

The free 30-day demo lets you try PSM with sample data before you commit.

Get my free demo studio